# Maciej Lukasik's Manager Readme

**Delivery Manager at EPAM**

# What is this about?

- It should help you (and myself) better understand who I am, what I care about and what works well for me
- It’s organic and will (and should) change over time

**[IMPORTANT]** It is not meant as a replacement for actually getting to know each other along the way.

# Who am I?

- Simple folk born and raised on a farm
- Agricultural technician
- Mechanical Engineer
- Husband
- Father of one
  - My son is my greatest mentor

- Lean and Agile Fun Boy
- Stoic
- Data-informed folk
- Life-work blender

# What I value most?

- Transparency
- Collaboration
- Critical thinking
- Creativity
- Communication
- Ownership
- Honesty

# What my role is?

As a Delivery Manager at EPAM, I’m measured by:

- Delivering projects growing and/or improving our customers and our businesses

- Set up and grow delivery teams for success and autonomy
- Foster a culture of transparency, trust, passion, innovation, and collaboration
- Mentoring and Coaching the managers I work with to increase the company’s leadership capacity and aid in career growth

**[IMPORTANT] **I strongly believe that my primary mandate in this role is to serve you, not the other way around. I am always available to assist. Ask me.

**[IMPORTANT] **If you feel I’m not meeting any of these responsibilities tell me. Please hold me accountable.

# What is my goal?

- I can be hit by a bus and it shouldn’t make a difference.

**[IMPORTANT] **It may sound like a joke but I’m entirely sincere here.

# How does my ideal team should behave?

- Take control and responsibility of our own destiny
- Trust each other and have each other's back - no blame or finger-pointing
- Ask for help when needed  
- Hold each other accountable
- Expect excellence in ourselves and each other
- Assume positive intent
- Always question, always ask “why?”
- Challenge each other and help each other learn
- Always have business value in mind
- Be positive
- Have fun

# How do I measure my team's success?

- On-Time Delivery
- Product Quality
- Business Value; outcome that benefits the business, ex.:
  - reduce the cost of operations
  - increase efficiencies
  - increase revenue
  - reduce risk
  - increase customer satisfaction

- Team Satisfaction

**[IMPORTANT]** My methods of measurement are following Gilb Measurability Principle: “_anything you need to quantify can be measured in some way that is superior to NOT measuring it at all_.”   
It means that measurement does not have to be perfect or even very precise, as long as your intent is to get a quantitative handle on something that was previously purely qualitative.   
The important thing is to take that first step toward quantifying and improve it over time.

# What makes me sad/disappointed?

- Faff
- Meetings with no agenda
- Doing work without understanding the “why and why now”
- Unproductive meetings

# My Availability

- I am usually in the office from 9.30 am until 5.30 pm, Monday through Friday
- My upcoming Out-of-Office's can be found in my calendar and email signature
- I have a long commute (around 1h), it is in my calendar
- I am generally available on MS Teams 24/7 (I do not work that entire time, but I am available)  
- I am trying to be as responsive as possible
- Before you contact me outside of my core working hours, please consider the urgency of your message and consider the best medium against the response tree below

 

| 

Level of Urgency

 | 

Method

 | 

Response Time

 |
| 

High

 | 

Phone Call

 | 

Immediate

 |
| 

Medium-High

 | 

SMS Message

 | 

Immediate

 |
| 

Medium (default)

 | 

MS Teams

 | 

Generally within an hour

 |
| 

Low

 | 

Email

 | 

Generally within 2-6 hours

 |

# Finding time with me

- Calendar
  - Put an appointment on my calendar
  - I try to keep my calendar as empty as possible to always have room for ad-hoc collaboration

- MS Teams
  - For quick answers go with MS Teams

# 1-2-1s

- We’ll start with 30 minutes bi-weekly and then adjust from there
- Length, frequency, format, and content is up to you
- They are dedicated space for you to talk about anything and everything you wan  
- Please come prepared
- If you feel we need to talk let us talk. Approach me. Anytime.

# Feedback

- I will give feedback & I expect to receive feedback
- If I have feedback to give you I’ll provide it as soon as possible
- My feedback will be honest about what is going well and what you can do to be more effective (radical candor)
- You don't always have to agree with it.
- If you’d like specific feedback on something just let me know

# Personal quirks

- I am an introvert and that means that prolonged exposure to humans is exhausting for me. Meetings with three of us are perfect, three to eight are ok, and more than eight you will find that I am strangely quiet. Do not confuse my quiet with a lack of engagement.
- I need some time to memorize people faces
- When I am not paying attention to the keyboard I am making a lot of typos
- Sometimes (especially when I am in the flow) I may move so fast that not everyone may pick it up. Please slow me down when yo usee that it is happening.

# My interests

- Memes
- Psychology (people are crazy creatures)
- Philosophy (stoicism)
- Parenting (kids are amazing)
- Stuff related to building and maintaining the house (DIY)